Frequently Asked Questions

How do I play a video?

To play a video on your smartphone:

  1. Download the free FAITH VR app for iPhone or Android. You must have iOS 8 or later or Android 4.3 or later.
  2. Choose a VR experience and download the file.
  3. If you have a Google Cardboard viewer, select the Cardboard option and put your smartphone into the viewer. (Be sure to look around to experience all 360 degrees of the video.) Otherwise, select the non-cardboard option.
  4. If possible, wear headphones. If you do not have headphones, turn up the volume on your device.

If you don’t have a smartphone, you can watch the FAITH VR videos from your computer. Visit, then play the video of your choice. While you’re watching, click and drag around the video to see a 360 degree view.

Do I have to download a video before playing it?

Yes, you must download a video file before you can watch it. You can remove the file from your device after you watch the video.

I’m having trouble downloading the video. What should I do?

Make sure that your WiFi is turned on. You may also want to prevent your phone from going to sleep, which will stop the download process. To do this on iOS, go to Settings > General > Auto-Lock. To do this on Android, go to Settings > Display > Screen Timeout > Set timeout to “Never.” Please note that the download will stop if you leave the app.

I’m experiencing double vision when using the iPhone app. What should I do?

Make sure the center of the screen is aligned with the center of the viewer. It may be necessary to adjust your phone once you’re looking through the viewer to get the alignment just right.

You may also need to turn off the zoom setting on your device. To do this on an iPhone 6, go to Settings > Display & Brightness > Display Zoom > View > Standard. To do this on an iPhone 5, go to Settings > General > Accessibility > Zoom.

How do I assemble my Cardboard viewer? What can I do if my phone doesn’t fit?

Please download the cardboard instructions from your headset manufacturer, or go here:

Google Cardboard is compatible with iPhone and Android devices with screens between 4 and 6 inches long. If your device is not compatible, you can still watch FAITH VR videos using the non-cardboard option.

The video looks blurry in my Cardboard viewer.

First, make sure your screen is completely clean of any smudges or fingermarks. Then, ensure your phone is aligned flat against the Cardboard – if it is tilted, the image may appear blurry in the viewer. If you have a case on your phone, it may help to remove it.

How do I remove a video after I’ve watched it?

Tap ‘Delete’ on the video detail screen of each experience to remove the file. If you remove the video, you will have to re-download it before you can watch again.

How can I get a Cardboard?

Please click this link:

Will there be more videos available?

Yes, we are busy creating new video experiences around the clock. Be sure to sign up for our newsletter to get alerted when we have new content.

What should I do if I have questions or feedback about FAITH VR?

We value your feedback and would love to hear from you. If you have any questions about Cardboard or experienced issues with your delivery, please contact us:

The FAITH VR app for iPhone and Android was built by Reverge VR